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Almost everyone has a horror story about how they were mistreated in a store, kept on hold for an hour or treated like cattle at the airport. In these days of low grade customer experiences, even the smallest “wow” can make your business grow like gangbusters. When you treat customers properly they go from being [...]

Brand awareness is a critical piece of the business building puzzle. Potential customers need to know who you are, what your business does and, perhaps most importantly, why you are the better choice for their needs. If what people are thinking and saying about your business isn’t a good description of why it’s special, you [...]

Building a powerful brand with strong customer loyalty translates into great success for any size company. This article, the last in a series about the five stages of branding, talks about the extraordinary benefits that come from having customers so happy with a brand that they actively advocate for its products or services. The Apple [...]

Co-founder of Apple Computers, Steve Jobs passed away yesterday after losing his ongoing battle with pancreatic cancer. I have always loved his revolutionary products and have been an advocate for Apple for many years. He has forever changed the way we consume information and embrace technology. We often discuss marketing, branding and product launches; Steve [...]